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Read These Terms Before You Use Your Account

These terms set out what you can expect from us and what we ask of you when you access 1imalaysia, make deposits via Touch 'n Go eWallet, Boost, or GrabPay, and place any wager.

Account eligibility depends on local lawTouch 'n Go eWallet, Boost, GrabPay coveredTerms apply on all devicesContact us to raise a disputeWe update these when rules change
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1imalaysia Read These Terms Before You Use Your Account
HOW WE HANDLE THIS

Account Security, Data and Your Rights

These terms are not just a legal formality — they describe the actual practices we follow for your account. Here is how we handle the four areas that matter most to you as an account holder.

Account Verification

We verify identity before processing withdrawal requests. You will be asked to confirm details via the method linked to your account — this step protects your wallet from unauthorised claims.

Data Handling

Account data is held only for as long as needed to operate your account and meet applicable legal retention periods. We do not sell your personal data to third parties outside our operational chain.

Cookie and Session Use

We use session cookies to keep you logged in across browser and mobile access. You can clear cookies at any time; doing so will end your active session and require a fresh login with OTP confirmation.

Requesting Account Changes

To update contact details, close your account, or request a copy of the data we hold, contact support via live chat or email. We aim to action verified requests within the period stated in our data policy.

TERMS CONTACT PATHS

Ask Us About Any Part of These Terms

If any clause is unclear, or if you believe an account action was taken in error, reach our support team through the channels below. We will reference the specific term that applies and explain how it was applied to your account. For payment disputes involving Touch 'n Go eWallet, Boost, or GrabPay, have your transaction reference ready before you contact us.

Live Chat Raise a terms query or dispute in real time through live chat. Cite the clause number or describe the action so we can pull up your account record quickly.
Email Support Send a written query to our support email for a documented response. Useful when you need a record of how a specific clause was interpreted for your account.
Account Help Centre Check the Help Centre for clause summaries covering deposit rules, withdrawal verification steps, and account suspension conditions before contacting the team.

Common Questions About These Terms

These are the questions we get most often when account holders review the terms. Each answer references the actual process rather than pointing you back to a general page.

No. The same terms apply regardless of the device you use. Whether you access the account on a phone browser or a desktop, the same account rules, deposit conditions, and withdrawal verification steps are in force.

Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX are all covered. The deposit terms specify that funds must come from a payment method registered to your own name — third-party deposits are not accepted.

We may suspend an account immediately if we detect activity that breaches these terms, such as multiple accounts or payment fraud. Where possible, we will notify you and explain which clause was triggered.

Contact support via live chat or email with your withdrawal reference number. We will review the verification step that was applied and respond with the specific clause used to make the decision.

We retain account data for the period required by applicable law after closure. After that period, personal data is deleted or anonymised. You can request confirmation of the retention period via support.

Yes. Every game category — slots like Lightning Crash Game, live casino tables, sportsbook markets on the Malaysia Super League — falls under these terms. Game-specific rules are supplementary, not replacements.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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