Reference

Know Your Rights Before You Start

These terms govern your account on 1imalaysia — what we expect from you, what you can expect from us, and how we handle disputes, data and account access. Eligibility depends on local law and applies only where permitted in Malaysia.

Account Terms & ConditionsPrivacy & Data HandlingJurisdiction-Dependent AccessTouch 'n Go eWallet · Boost · GrabPay CoveredContact Path for Legal Queries
1imalaysia Know Your Rights Before You Start
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account

We handle your account data with a clear internal policy — collected only for account operation, payment processing and fraud prevention. Players in Petaling Jaya or anywhere across Malaysia can request a copy of their stored data through the Help Centre. Here is how each area works in practice.

Data Retention We hold your account and transaction data for as long as your account is active plus the statutory period required under applicable law. You may request deletion once your account is closed and the retention period has lapsed.
Cookies & Tracking Our site uses session cookies for login continuity and analytics cookies to understand how pages are navigated. You can adjust cookie preferences from the settings link in the site footer at any time.
Account Security Every login is protected by OTP verification sent to your registered mobile number. Any linked wallet change — Touch 'n Go eWallet, Boost or GrabPay — requires a fresh identity check before the new method activates.
Requesting Changes To update your registered email, phone or linked payment method, open a support ticket through live chat or email, verify your identity with the documents requested, and the change is processed after confirmation.
LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

If you have a specific question about how these terms apply to your account — a disputed transaction, a data request, or a query about regional access — our support team handles legal queries separately from general account help. Raise your concern through any of the channels below and flag it as a legal or policy matter so it reaches the right team faster.

Team online

Live Chat

Start a live chat from any page in your account. Flag the conversation as a legal or policy query and our team will route it correctly within the session.

Email Support

Send a detailed account of your query to our support email. Include your registered contact and the transaction reference if your question involves a payment dispute.

Account Help Centre

Access the Help Centre from your account dashboard. The Legal and Policy section covers data requests, account suspensions and terms clarifications with step-by-step paths.

Frequently Asked Legal and Policy Questions

These are the legal and policy questions we see most often. If your question is not here, raise it via live chat and flag it as a legal matter.

These terms apply to every account on 1imalaysia. Access is available where local law permits; if your region restricts online gaming, these terms still govern any account activity that occurred before access was declined.

Open a ticket via live chat or email, select the data request option in the Help Centre, and verify your identity. We will compile your stored data and deliver it through your registered contact within the timeframe stated in the data request policy.

Yes. Once your account is closed and the statutory retention period has passed, you may submit a deletion request through the Help Centre. We will confirm completion by your registered email or phone number.

Raise the dispute within seven days of the transaction date. Provide your account reference and the transaction ID from your Touch 'n Go eWallet or Boost history. Our team reviews the payment log and responds within the period stated in the dispute policy.

Accounts are suspended when we detect multi-account activity, credential sharing or transactions from restricted regions. We send a notification to your registered contact; you can appeal through live chat with supporting documents.

We notify you via your registered mobile number or email when material changes occur. Keep your contact details current in account settings so you receive these updates without delay before the revised terms take effect.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.